Can the center communicate with the speech/hearing-impaired?

Yes.  The Emergency Communications Center is equipped with Telecommunication Device for the Deaf (TDD) enabling communications with the speech/hearing-impaired callers.

If a caller uses a TTY/TDD, the caller should:

  • Stay calm, place the phone receiver in the TTY, dial 9-1-1.
  • After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
  • Give the call taker time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 call taker should answer and type “GA” for Go Ahead.
  • Tell what is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed
  • Stay on the telephone if it is safe. Answer the call taker’s questions.

If a deaf or hearing/speech impaired caller does not have a TTY/TDD, the caller should call 9-1-1 and do not hang up.  Not hanging up leaves the line open.  With most 9-1-1 calls, the caller’s address is displayed on the call taker’s screen and help will be sent.

Show All Answers

1. Can the center communicate with the speech/hearing-impaired?
2. Why does dispatch ask so many questions?
3. What do I say when I call 9-1-1?
4. What do I do if I call 9-1-1 by accident?
5. When should I call 9-1-1?